Important Changes for Citytv Over-The-Air Channels
We would like to inform you of an important change on how you watch Citytv. Citytv along with other Canadian television broadcasters is in the process of changing some of our over-the-air DTV channels as part of an initiative mandated by Innovation, Science, and Economic Development Canada (ISED). This means that the Citytv channel(s) in your area must change their DTV channel frequency. Depending on where you live, the changes will take place in May or June of this year.
If you use an over-the-air rooftop or indoor antenna to watch Citytv, you will need to re-scan these channels to restore service. Below are a few easy steps for you to follow to re-scan the affected television channel(s) in your area. Please also refer to your TV manual for model-specific details. Please note, viewers with direct-to-home TV, cable or IPTV will not be affected.
How Do I Re-Scan Citytv?
1. Press “Settings” or “Menu” on the TV remote control
2. Click “Channel”
3. Select “Auto Channel Program”
This will update the Citytv channel(s) in your area and restore service. The process can take several minutes to complete. The changes taking place are mostly hidden to you the viewer. The channel frequency will change, requiring you to re-scan, but the channel number displayed on your television set will remain the same as what you currently see.
General Questions: [jump]
Q: What’s with the new sign in button on the website and app?
Q: How do I apply for a job at Citytv, CityNews or Cityline?
Q: I missed an episode of my favourite show. Can I get a copy?
Watching Video on Citytv.com: [jump]
Q: Why can’t I access certain shows?
Q: How can I tell if my cable company offers Citytv’s on-demand experience?
Q: Can I view Citytv.com videos on my tablet or mobile device?
Q: Can I get access to episodes on Airplay?
Q: What kind of content is available?
Q: When do new episodes appear online?
Q: Does it cost anything to watch videos?
Q: Can I access the episodes online on Citytv.com from the United States or elsewhere in the world?
Q: I can’t find my favourite show? Why is it not here?
Q: I use VPN to get access online, can this come problems with accessing Citytv.com?
Citytv Toronto: [jump]
Q: What is Citytv’s main switchboard number?
Q: What is the Citytv mailing address?
Q: How do I send mail to my favourite on air personalities?
Q: How can I get a copy of a news story ?
Q: Which shows are broadcast in described video (DV)?
Q: What is the History of building?
Q: How do I find out more information about a guest I saw on “BT-Breakfast Television”?
Q: Where do I find Citytv Toronto on Shaw Direct and Bell TV?
Citytv Winnipeg: [jump]
Q: What is Citytv’s main switchboard number?
Q: What is the Citytv mailing address?
Q: How do I contact the CityNews Hotline?
Q: How do I send mail to my favourite on air personalities?
Q: Which shows are broadcast in described video (DV)?
Q: How do I get a tour of Citytv?
Q: Why do the sounds of commercials seem louder than the program?
Citytv Calgary: [jump]
Q: What is Citytv’s main switchboard number?
Q: What is the Citytv mailing address?
Q: How do I send mail to my favourite on air personalities?
Q: How can I get a copy of a news story?
Q: How do I get a tour of Citytv?
Q: Which shows are broadcast in described video (DV)?
Q: How do I find out more information about a guest I saw on Breakfast Television?
Q: Where do Andrew Schultz and Ted Henley of Breakfast Television buy their clothes?
Q: Where do I find Citytv Calgary on Shaw Direct and Bell TV?
Q: Can I get Citytv Calgary off air (UHF or VHF)?
Q: I have a press release or news tip. Where should I send it?
Citytv Edmonton: [jump]
Q: What is Citytv’s main switchboard number?
Q: What is the Citytv mailing address?
Q: How do I send mail to my favourite on air personalities?
Q: How can I get a copy of a news story?
Q: Which shows are broadcast in described video (DV)?
Q: How do I get a tour of Citytv?
Q: Where do I find Citytv Edmonton on Shaw Direct and Bell TV?
Q: Can I get Citytv Edmonton off air (UHF or VHF)?
Citytv Vancouver: [jump]
Q: What is Citytv’s main switchboard number?
Q: What is the Citytv mailing address?
Q: What channel is Citytv Vancouver on?
Q: Where do I find Citytv Vancouver on Rogers Cable (timeshift)?
Q: Where do I find Citytv Vancouver on Shaw Direct and Bell TV?
Q: How do I send mail to my favourite on-air personalities?
Q: Can I get a copy of a news story?
Q: Where do I send press releases and news tips?
Q: How can I contact Breakfast Television?
Q: How do I find out more information about a guest I saw on Breakfast Television?
Q: Which shows are broadcast in described video (DV)?
Q: How do I get Citytv to sponsor a community event?
Cityline: [jump]
Q: How do I get a makeover on Fashion Friday on Cityline?
Q: How do I get tickets to Cityline?
Q: How do I send mail to my favourite on air personalities?
General Questions:
Q: What’s with the new sign in button on the website and app?
A: Viewers can enjoy current (in-season) programming on Citytv.com or the Citytv App for 7 days without logging in. In order to enjoy past episodes and previous seasons of your favourite Citytv programs, you’ll need to use your TV Service Provider log in information on either Citytv.com or the Citytv App.
The Citytv NOW app is available for download on iOS and Android devices.
Once you find your TV Service Provider, simply enter your username and password and you’ll have access to watch all current and past seasons of your favourite Citytv shows on Citytv.com and the Citytv app.
We’re always working to add new TV service providers to the Citytv NOW experience. If your provider is not currently listed as a Citytv NOW distributor, we encourage you to call them directly and let them know your interest in accessing Citytv Now!
When you contact your provider, simply ask if you have access to TVE (online viewing) on CityTV.com and to the CityTV NOW experience.
Q: How do I apply for a job at Citytv, CityNews or Cityline?
A: Thank you for your interest in working with us! All of our current employment opportunities and our online application process can be found at www.rogers.com.
Toronto Only: For more information on how and where to forward your resume please call our “listen only” voice mail box which can be reached externally at (416) 591-5290, or internally at extension 5290.
Q. I missed an episode of my favourite show. Can I get a copy?
A: Due to licensing agreements, Citytv can not distribute copies of our programming. You can visit Rogers On Demand (channel 100) and watch a wide variety of your favourite Citytv programs following their broadcast.
Download the Citytv Video App. Watch your favourite Citytv shows for FREE on your favourite platform.
Online: citytv.com
Apple: Download for all devices
Android: Download for Phone | Download for Tablet
Windows: Download for all devices
Q: I’m having trouble with my membership, (login, contests, newsletters, etc). Do you have a special guide for members?
A: Click here to go directly to the Membership FAQ. You can also email questions about our website to help@citytv.rogers.com
Q: I’m an independent producer and want to know how to submit a show proposal to Citytv, where is the information I need to know?
A: Visit this link for submission information,http://rogerstvsales.ca/submission.
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Watching Videos on Citytv.com:
Q: Why can’t I access certain shows marked CitytvNow?
A: While the Citytv App is made available to all television providers, it is up to each television provider to make the CitytvNow service available to their subscribers. We would recommend reaching out to your television provider for more information on how to access this content.
Q: I have a cable subscription via
A: Not all cable companies are choosing to participate in the CityTVNOW experience. While we are working very hard to add new cable companies every day, there may be a delay in your viewing experience while we are getting your cable company to participate. However, you can help us out by calling your current cable company and asking them to hurry the process along. We would greatly appreciate the help!
Q: How can I watch the past season of my favourite shows without logging in or buying a cable package?
A: Unfortunately, you will need a cable package to watch past seasons of shows on Citytv.com. You can still enjoy current (in-season) programming on the site for 7 days without logging in. However, if you wish to watch library episodes, contact your cable company today!
Q: How can I tell if my cable company is participating in the CityTVNOW experience?
A: When you contact your cable company simply ask if your package will grant you TVE (online viewing) access to CityTV.com and to the CityTVNOW experience.
Q: I receive this error when I watch episodes online on my PC or Mac: “This player is unable to play this protected content at this time“. What does this mean? What can I do if I see this?
A: Update your web browser and the Adobe Flash plugin to the latest versions. This error message is frequently seen with Google Chrome browsers. Ensure that you have updated the latest version of Chrome and that you have the most recent Flash plugin. You can also try using a different browser such as Safari, Firefox or Internet Explorer. If the problem persists, read on for further solutions.
There is a cookie used by our 3rd party host (Brightcove) for all our episodes online. That cookie has to be accepted by your computer in order for you to get access to the episodes online. If you are seeing the above error consistently, then your computer may be blocking that cookie. Until your computer is able to access the DRM cookie from Brightcove, your computer will be unable to access the material online. This DRM (Digital Rights Management) is demanded by the producers of the content and we must comply by the terms of our contracts to offer their material online on our site.
Here is what you can do that may allow you to access these episodes online on your PC or Mac:
*Dump your cache and your cookies in your browser – completely.
*Update your browser.
*Update your Flash Player.
*Reboot.
You must have minimum Flash Player 11 and IE 8 or higher or the latest versions of Firefox or Google Chrome. You must also reboot after all and any updates. Do you have a program that is set to block 3rd party cookies such as AVG “Don’t Track Me,” or any other process/cookie/malware blocking program? If so, set the program to allow cookies on your browser from Citytv/Brightcove.
Our video portal is designed for optimal use with Firefox as your browser. It is also easier to scrub out the old cookies that could be causing problems on your computer.
Q: I use VPN to get access online, can this cause problems with accessing Citytv.com?
A: Yes. A VPN (Virtual Private Network) can cause access problems to Citytv.com if your connection is on a server outside of Canada. If your local IP address is not a valid Canadian IP address, Citytv.com will block access as our video episodes online are geo-blocked for use in Canada only.
A: Flash Player is software for viewing multimedia, rich internet applications and streaming video and audio, on a computer web browser or on supported mobile devices. You need Flash Player working and up to date to access video episodes online on Citytv.com. To update your Flash Player go here and follow the provided instructions: Flash Player Update.
Q: Can I view Citytv.com videos on my tablet or mobile device?
A: Please get the free Citytv Video app for iPad and iPhone here: Citytv iPad/iPhone App. You can also get the Citytv Video App for Android, Windows 8 devices. Click here to find the right Citytv app for your device. Otherwise, videos on Citytv.com cannot currently be viewed on mobile devices due to licensing restrictions.
Q: Can I get access to episodes on Airplay?
A: No. Citytv does not hold the necessary licenses at this time for Apple AirPlay.
Q: What kind of content is available?
A: Full episodes and exclusive video clips from many of your favourite Citytv shows.
Q: When do new episodes appear online?
A: New episodes appear online on Citytv.com the next day after the original TV broadcast unless unforeseen technical difficulties occur.
Q: Does it cost anything to watch videos?
A: No, watching videos on the Citytv.com & the Citytv Video app is completely free of charge.
Q: Can I access the episodes online on Citytv.com from the United States or elsewhere in the world?
A: No. All episodes/clips etc. that Citytv does not own exclusive copyrights to are geo-blocked to be accessible only from IP addresses within Canada.
Q: I can’t find my favourite show? Why is it not here?
A: We do not have the rights to carry all shows online on Citytv.com that are seen on Citytv. Although we do try to extend access to more shows online, please note that not all producers are able to/or are unwilling to agree to share their material online with us on Citytv.com.
Q: Where are last month’s episodes of my favourite show? When a show is in repeats on TV, will I see these episodes again?
A: We are required by law to expire video episodes online a few weeks after the original broadcast date. We will only post up to four episodes of a show at a time. Repeated episodes seen on television are not placed online again. New episodes appear online on Citytv.com within 24 hours after the original TV broadcast unless unforeseen technical difficulties occur.
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Citytv Toronto:
Q: What is Citytv’s main switchboard number?
A: For Citytv Toronto’s telephone and address information, please see our contact us page.
Q: How do I send mail to my favourite BT personalities?
A: You can snail mail them at 33, Dundas Street East, Toronto, M5B1B8
Email Roger Peterson, Dina Pugliese, and Frank Ferragine at BT Toronto.
Q: How can I get a copy of a CityNews or Breakfast Television story?
A: In order to obtain a DVD copy, we require a written request detailing the date, the show and the story you wish to purchase. If applicable, please include the name of the reporter that covered the story, as well as the person interviewed.
If you are requesting a story or segment from Breakfast Television please forward as much information as possible in regards to the segment, such as:
Date and approx time the segment aired?
Name of person interviewed or product mentioned?
Was the segment live on location with the Live Eye Crew, or was it held in our studio?
Please note there is a cut off period of 60 days from when the segment aired, in which to request a copy.
Please note that due to legal issues surrounding the nature of some of the stories that air during the news flow portion of the program, Citytv will not release copies of an entire newscast to viewers.
However CityNews/BT on approval of your request, will release a copy of a story or segment for you personal viewing only. Please note that any video provided to you by CityNews is for personal viewing and company archive use only. The video cannot be used for sales or promotional use, no posting on websites or for re-broadcast on any medium. For a copy of the release form, click here.
There is a $75 dubbing charge per segment requested, and you will be required to sign a “Programming Release Form” prior to receiving a DVD dub of your requested segment.
All dub requests are subject to approval.
Processing time is between 1 – 2 weeks.
Please forward your request to Dub Requests – Toronto.
Q: Which shows are broadcast in described video (DV)?
A: Please check our online programming schedule for shows marked with the DV icon.
Q: What is the History of building?
Located in Toronto’s downtown core, the intersection of Yonge and Dundas is constantly abuzz with shoppers, tourists, street entertainers and more. Giant billboards and jumbotron screens keep the sky lit through the wee hours of the morning, a constant reminder that the heartbeat of the city is always thumping.
Citytv and OMNI Television will be adding more vivacity to the heart of the city when both Rogers stations formally make the former Olympic Spirit Toronto facility their new home.
Opened to the public in August 2004, the former Olympic Spirit Toronto facility sits just across the Square and was designed to give non-Olympians an Olympic experience through a variety of interactive demonstrations and exhibits. The launch of the 52,000 square-foot complex was a proud moment for Canadians. For one, the centre highlighted the stories and contributions of Canadian athletes throughout history. Olympic Spirit Toronto was also the first centre of its kind in the world.
On the southeast corner sits Yonge-Dundas Square, an open public space home to a wide range of community events and celebrations. When not hosting special events, the Square becomes an urban meeting place for the public to enjoy. Since its official opening in 2003, the Square has become a unique focal point of the busy downtown area.
Q: How do I find out more information about a guest I saw on Breakfast Television?
A: Visit BT Toronto after 10 am weekdays for a full update on the day’s show.
Q: Where do I find Citytv Toronto on Starchoice and ExpressVU?
A: Please see our Citytv channel information page.
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Citytv Winnipeg:
Q: What is Citytv’s main switchboard number?
A: For Citytv Winnipeg’s telephone and address information, please see our contact us page.
Q: How do I contact the CityNews Hotline?
A: News messages can be relayed via email at: News Tips – Winnipeg.
Q: Which shows are broadcast in described video (DV)?
A: Please check our online programming schedule for shows marked with the DV icon.
Q: How do I get a tour of Citytv?
A: Contact the main switchboard at (204) 947-9613.
Q: Where do I find Citytv Winnipeg on Shaw Direct and Bell TV?
A: Please see our Citytv channel information page.
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Citytv Calgary:
Q: What is Citytv’s main switchboard number?
A: For Citytv Calgary’s telephone and address information, please see our contact us page.
Q: How do I send mail to my favourite on air personalities?
A: You can snail mail them at 535-7th Avenue SW Calgary AB T2P 0Y4 or E-mail: Andrew Schultz, Ted Henley, or Leah Sarich – BT Calgary.
Q: How can I get a copy of a news story?
A: Unfortunately we do not have a dubbing service. However, if you were interviewed in a story and forgot to set your PVR, you may fax in a request for a copy of the story, provided it is not what we consider “hard news.” There is a $105.00 (includes G.S.T.) dubbing fee. All requests must be in writing and approved by our news director. Our fax number is (403) 508-2224. For further details call (403) 508-2222. And next time save yourself $105.00 (includes G.S.T.) and set your PVR!
Q: Which shows are broadcast in described video (DV)?
A: Please check our online programming schedule for shows marked with the DV icon.
Q: How do I get a tour of Citytv?
A: To book building tours, please call (403) 508-2222
Q: How do I find out more information about a guest I saw on Breakfast Television?
A: Visit, BT Calgary after 10 am weekdays for a full update on the day’s show.
Q: Where do the hosts of Breakfast Television buy their clothes?
A: Most of our hosts clothing is provided by Holt Renfrew. Hair is provided by Redbloom with make-up by M.A.C.
Q: Where do I find Citytv Calgary on Starchoice and ExpressVU?
A: Please see our Citytv channel information page.
Q: Can I get Citytv Calgary off air (UHF or VHF)?
A: Yes. Citytv Calgary is available on VHF Channel 7.
Q: I have a press release or news tip. Where should I send it?
A: All news tips and press releases can be emailed to our assignment editor: Shannon Johnston
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Citytv Edmonton:
Q: What is Citytv’s main switchboard number?
A: For Citytv Edmonton’s telephone and address information, please see our contact us page.
Q: How do I send mail to my favourite on air personalities?
A: You can snail mail them at 5915 Gateway Blvd., Edmonton, Alberta, T6H 2H3. If you have a news tip, please email: newsdesk@citytv.com.
Q: How can I get a copy of a news story?
A: It’s easiest to set your own recording device! However, if you missed it, you can request a copy of the story by emailing us here, provided it is not what we consider “hard news.” There is a $105.00 (includes G.S.T.) dubbing fee and. All requests must be in writing and approved by our news director. For further details call 780.424.2222. And next time save yourself $105.00 and set your PVR!
Q: Which shows are broadcast in described video (DV)?
A: Please check our online programming schedule for shows marked with the DV icon.
Q: How do I get a tour of Citytv?
A: To book tours please call 780.424.2222
Q: Where do I find Citytv Edmonton on Shaw Direct and Bell TV?
A: Please see our Citytv channel information page.
Q: Can I get Citytv Edmonton off air (UHF or VHF)?
A: Yes. Citytv Edmonton is available on UHF Channel 51.
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Citytv Vancouver:
Q: What is Citytv’s main switchboard number?
A: For Citytv Vancouver’s telephone and address information, please see our contact us page.
Q: What channel is Citytv Vancouver on?
A: Channel 10 – Cable 13
Q: Where do I find Citytv Vancouver on Rogers Cable (timeshift)?
A: Channel 135
Q: Where do I find Citytv Vancouver on Shaw Direct and Bell TV?
A: Please see our Citytv channel information page.
Q: How do I send mail to my favourite on-air personalities?
A: You can snail mail them at 180 West 2nd Avenue, Vancouver, BC, V5Y 3T9.
Q: Can I get a copy of a news story?
A: Unfortunately we do not have a dubbing service. However, if you were interviewed in a story and forgot to set your PVR, can contact:
Cision Canada Inc.
505-744 West Hastings St.
Vancouver, B.C., V6C 1A5Phone: 604.669.0338
Toll Free: 800.665.9566
Fax: 604.669.0339
http://ca.cision.com/
Email: Consumer.ca@cision.com
Q: Where do I send press releases and news tips?
A: News tips and press releases can be emailed to: news@btvancouver.ca.
Q: How can I contact BreakfastTelevision?
By Email: comments@btvancouver.ca
By Mail:
Breakfast Television
C/O Citytv
180 West 2nd Avenue
Vancouver, BC
V5Y 3T9
Q: How do I find out more information about a guest I saw on Breakfast Television?
A: Visit BT Vancouver after 10 am weekdays for a full update on the day’s show.
Q: Which shows are broadcast in described video (DV)?
A: Please check our online programming schedule for shows marked with the DV icon.
Q: How do I get Citytv to sponsor a community event?
A: We are proud to sponsor many events and festivals throughout Metro Vancouver. Please email comments@btvancouver.ca and we will get back to you. We appreciated if you can give us at least one to two months advance notice prior to your event date.
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Cityline:
Q: How do I get a makeover on Fashion Friday on Cityline?
Models are chosen from the studio audience by the stylist featured on that particular episode. Each makeover must be willing to undergo a dramatic change which must be completed within the 50 minutes in which the show tapes.
Q: How do I get tickets to Cityline?
A: You can go directly to Cityline’s Reservation Request system by clicking here.
Q: How do I send mail to my favourite on air personalities?
Please see our contact page at Cityline Contact Us
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